Terms and Conditions

Welcome to Onlineviss.com (“Onlineviss”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of the website https://www.onlineviss.com/ (the “Site”) and any services offered through the Site (collectively, the “Services”) including assistance with UK ETA, US visa, Australia visa, Germany visa, and related travel authorization services.

By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree, do not use or access the Site or Services.

Eligibility & Acceptance

  1. You represent and warrant that you are at least 18 years old or have the legal capacity in your jurisdiction to enter into binding agreements.
  2. By using the Site and Services, you accept and agree to these Terms, and any additional terms or policies referenced herein (such as our Privacy Policy), which are incorporated by reference.
  3. We may refuse or restrict access to the Site or Services to anyone for any reason (or no reason) at our discretion.

Our Services & Your Responsibilities

  1. Service Description
    OnlineViss offers advisory, documentation, application processing, submission, and facilitation services for travel authorizations, visas, ETAs, and related immigration/travel services for countries such as the UK, US, Australia, Germany, etc.
  2. No Guarantee of Outcome
    We strive for high accuracy and diligence, but we do not guarantee that any visa, ETA, or travel authorization application will be approved by any government, embassy, or immigration authority. Approval is at the discretion of the relevant authorities.
  3. Your Obligations and Representations
    • You agree to provide true, accurate, complete, and up-to-date information and documentation as requested.
    • You authorize us to submit, share, and forward your information and documents to relevant third parties (e.g. embassies, consulates, immigration authorities, verification services) as necessary to provide the Services.
    • You are responsible for paying all required fees (service fees, consulate fees, courier or shipping charges, etc.) in a timely manner.
    • You will not submit false, fraudulent, or misleading information.
    • You will comply with all applicable laws, rules, regulations in your use of the Services and with respect to immigration and visa regimes of relevant countries.
  4. Third-Party Reliance & External Factors
    Some steps in visa or ETA processes are controlled by government agencies which may request extra documentation, impose delays, reject applications, or change rules. We are not responsible for delays or non-decisions caused by third parties.
  5. Service Changes
    We reserve the right to modify, suspend, or discontinue any portion of the Services (temporarily or permanently) with or without notice. Your continued use after such changes constitutes acceptance.

Fees, Payment & Refunds

  1. Fees
    The fees for our Services will be as indicated on the Site or as agreed in a quotation. Fees may include our service charges, document handling, courier/shipping, and any applicable taxes.
  2. Payment
    Payment must be made in the manner provided on the Site (credit card, debit card, bank transfer, etc.). You agree to provide valid payment information and promptly update it if it changes.
  3. Refund and Cancellation Policy
    • If you cancel before we have begun processing your documents or before submission to authorities (or before we receive your passports/documents), you may be eligible for a refund (minus applicable non-recoverable costs).
    • Once we have submitted or forwarded your documents to authorities (or once processing has begun), refunds may not be possible.
    • Embassy, consulate, or governmental fees paid may not be refundable by us (even if your application is denied).
    • We reserve the right to refuse refunds if misuse, fraud, or violation of these Terms is detected.
  4. Late or Failed Payments
    If your payment fails or is delayed, we may suspend or decline to provide Services until the payment is reconciled.

Intellectual Property & Content

  1. Ownership
    All content, design, logos, graphics, scripts, text, images, and material displayed on the Site (“Content”) are our property or licensed to us, and are protected by copyright, trademark, and other intellectual property laws.
  2. License to You
    We grant you a limited, non-exclusive, revocable license to access and use the Site for your personal, noncommercial use, subject to these Terms.
  3. Restrictions
    You may not:
    • Reproduce, distribute, publicly display, create derivative works, modify, or exploit the Site or its Content, except as expressly permitted.
    • Use robots, crawlers, scrapers, or other automated tools to access or gather data from the Site.
    • Use the Site or Services in a way that infringes on the rights of others or violates applicable law.
  4. User Submissions
    Any feedback, suggestions, reviews, or materials you provide through the Site (e.g. reviews, comments) are non-confidential and become our property. You grant us a perpetual, irrevocable, royalty-free licence to use them.

Disclaimers & Limitation of Liability

  1. Disclaimer of Warranties
    The Services and Site are provided “as is” and “as available,” without warranties of any kind (express or implied). We disclaim all warranties, including merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, or uninterrupted availability.
  2. Limitation of Liability
    To the fullest extent permitted by law, Onlineviss (and its officers, directors, employees, agents) shall not be liable for any indirect, incidental, special, punitive or consequential damages (including lost profits, lost data, loss of business) arising out of or in connection with your use or inability to use the Services or the Site, even if advised of the possibility of damages. In jurisdictions where limitation of liability is disallowed, our liability will be limited to the maximum extent permitted by law.
  3. No Guarantee of Results
    You acknowledge that visas, ETAs, and similar authorizations are decisions of government authorities beyond our control. We cannot guarantee any positive decision, issuance, or timing.
  4. Your Duty to Mitigate
    You agree to take reasonable steps to mitigate any loss or damages arising in relation to use of the Services.

Indemnification

You agree to indemnify, defend, and hold harmless Onlineviss and its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including legal fees) arising out of or related to:

  • Your breach or violation of these Terms
  • Your violation of any law, third-party rights, or regulation
  • Your use (or misuse) of the Site or Services
  • Any claim that your submissions, documents, or use of the Services infringe or misappropriate another’s rights

Privacy & Data Protection

Your use of the Site is also governed by our Privacy Policy (which describes how we collect, use, store, and disclose your personal data). By using the Site and Services, you consent to the collection and use of your data as described in that policy.

Termination

  1. We may suspend, disable, or terminate your access to the Site or Services at our discretion, including for violation of these Terms.
  2. Upon termination, your rights under these Terms immediately cease, but obligations that by their nature should survive (e.g. indemnification, limitation of liability) remain in effect.
  3. If any clause in these Terms is held invalid or unenforceable under applicable law, that clause will be severed, and the remaining provisions will continue in full force and effect.

Governing Law & Dispute Resolution

  1. These Terms shall be governed by and construed in accordance with the laws of [choose applicable jurisdiction — e.g. England & Wales / State you operate from / or mutually agreed jurisdiction], without regard to conflict of law principles.
  2. Any dispute, claim or controversy arising out of or relating to these Terms or the Services shall be resolved in the courts of that jurisdiction (or via arbitration if you prefer).
  3. If you are a consumer under laws that provide certain mandatory protections (e.g. consumer protection laws in your country), those protections will override conflicting terms to the extent required.

Changes to Terms

We may revise these Terms at any time. We will post the updated version on the Site with a new “Last Updated” date. Your continued use after changes constitutes acceptance of the new Terms. If you disagree with changes, you should stop using the Site and Services.

Miscellaneous

  • Entire Agreement. These Terms, together with the Privacy Policy and any additional terms, constitute the entire agreement between you and Onlineviss regarding the Site and Services.
  • No Waiver. Failure to enforce any right or provision under these Terms does not constitute a waiver of such right or provision.
  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
  • Severability. If any provision is determined unlawful or unenforceable, it shall be severed, and the rest of the Terms shall remain valid.
  • Notices. We may communicate with you via email, messages on the Site, or other means. You agree to receive notices electronically.

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