Understanding our refund terms and conditions for Onlineviss UK ETA services
Policy Overview
At Onlineviss.com, we aim to ensure customer satisfaction and transparency in all our UK ETA application services.
Our refund policy allows you to receive a refund for the service fee only if you cancel your order within 24 hours of payment confirmation.
After the 24-hour window — or once your application has been submitted to the UK Government system — you will generally not be entitled to a refund of our service fees.
In some cases, UK Government fees may be refundable if the application has not yet been processed.
We also reserve the right to refuse service and retain fees if there is reasonable suspicion of fraudulent or unlawful activity.
When You Might Get a Refund
🕒 Within 24 Hours of Payment
If you cancel your ETA application within 24 hours of receiving the email confirmation of your payment, you may request a full refund of our service fee.
⚙️ Service Issue or Failure
If we are unable to provide the service as described due to internal technical issues or operational failure, you may be eligible for a refund of the full service fee.
When You Are Generally Not Entitled to a Refund
⏳ After 24 Hours
Once the 24-hour period from your payment confirmation has passed, our administrative process begins, and you are generally not eligible for a refund of the service fee.
💼 Government Fees
If your cancellation occurs after 24 hours, only UK Government fees (if unprocessed) may be refunded.
Service fees charged by Onlineviss for processing and handling cannot be refunded.
📤 Application Submitted to the UK Government
Once your ETA application has been submitted to the official UK immigration portal, no refunds will be issued for either service or government fees.
🚫 Suspicion of Unlawful Activity
Onlineviss reserves the right to deny refunds and refuse service if we detect or suspect involvement in fraudulent, false, or illegal activities, including misuse of identity documents or payment information.
How to Request a Refund
📩 Contact Our Support Team
If you need assistance or wish to cancel your application, please contact our customer support team via our website contact form or by email.
Email Support:
📧 [email protected]
Response Time:
⏱️ We aim to respond to all refund or cancellation requests within 24 hours.
🧾 Provide Order Details
When contacting our support team, please include the following information for faster processing:
- Your Order ID or Application Reference Number
- Payment confirmation details
- The email address used for your application
Important Notes
- Refunds may take 5–10 business days to appear in your account, depending on your payment provider or bank processing times.
- This policy applies exclusively to Onlineviss.com’s UK ETA application services.
- All refunds are processed in the same payment method used for the original transaction.
- Onlineviss reserves the right to update or modify this refund policy at any time. Please review this page periodically for any changes.