Welcome to Onlineviss (“we”, “us”, “our”, “onlineviss.com/). We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website (https://www.onlineviss.com//) and related services (the “Service”), particularly in connection with visa, ETA, immigration, and travel authorization services for the UK, US, Australia, Germany, and other countries.
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use our Service.
Information We Collect
We collect various types of information depending on how you interact with our Service.
1.1 Information You Provide to Us
When you use our services (e.g. submit a visa/ETA application, contact us, sign up, or fill out forms), you may provide:
- Personal Identifiers: Name, date of birth, gender, passport number, national identification number, visa reference numbers
- Contact Information: Email address, phone number, mailing address
- Travel & Visa Information: Intended country, travel dates, purpose of travel (tourism, study, business), prior travel history
- Documents & Supporting Information: Passport scans, identity proofs, photographs, educational certificates, financial statements, employment letters, and other documents required for visa/ETA processing
- Payment Information: Payment method, billing details (though we may not store full card numbers—see Payment section)
- Communications: Any messages, feedback, queries you send us (via email, chat, contact form)
1.2 Information Collected Automatically
When you visit or use our website, we may automatically collect:
- Usage Data: IP address, device type, browser type, operating system, pages visited, time spent, referring/exit pages, clicks, navigational paths
- Cookies & Tracking Technologies: Cookies, web beacons, local storage, similar technologies to track site usage, preferences, analytics, marketing, and performance
- Log Data: Access logs, server logs, error logs, timestamps
1.3 Information from Third-Party Sources
We may receive information about you from third-party sources, such as:
- Payment Processors: To verify transaction status
- Analytic Service Providers: Aggregated or pseudonymized data
- Public and Government Databases: Visa status or application status (if applicable)
- Partners or Affiliates: If you engage with us through partner sites or channels
How We Use Your Information
We use the data we collect for the following purposes:
- To Provide the Services
- Process your visa/ETA applications
- Prepare, verify, check completeness of documents
- Communicate with embassies, consulates, immigration authorities or other relevant agencies
- Provide status updates, notifications, alerts
- To Manage and Improve Our Service
- Monitor usage, evaluate service performance, improve features, optimize website
- Conduct analytics, surveys, aggregate reporting
- Detect and prevent fraud, misuse, or security incidents
- To Communicate with You
- Respond to your inquiries, support requests, feedback
- Send transactional or informational messages (application status, reminders, updates)
- Send marketing, promotional, or newsletter communications (if you have opted in)
- To Comply with Legal Obligations
- Comply with applicable laws, regulations, court orders, or governmental requests
- Enforce our Terms of Service
- Protect our rights, security, or property
- For Security and Risk Management
- Vet and verify identity
- Detect, prevent, and respond to security threats, fraud, abuses
Legal Basis for Processing (Where Applicable)
Depending on your jurisdiction (UK, EU, Australia, US, etc.), we rely on lawful bases to process your personal data, such as:
- Performance of a contract: To fulfill our obligations under agreements with you (e.g. visa application services)
- Consent: Where you explicitly consent to certain processing (e.g. marketing emails)
- Legitimate interests: For business operations, fraud prevention, service improvement (so long as your rights do not override)
- Legal compliance: To comply with laws, regulatory demands, or governmental requirements
Sharing & Disclosure of Information
We may share or disclose your personal data under the following conditions:
4.1 With Service Providers & Third Parties
We may engage service providers to support our business (e.g. payment processors, hosting, analytics, document verification, communications). These parties may process data on our behalf under confidentiality obligations.
4.2 With Government, Embassies & Immigration Authorities
To facilitate visa/ETA applications, we may share your information with consulates, embassies, immigration authorities, and other official governmental or regulatory bodies, as necessary for processing your application.
4.3 For Legal Obligations & Protection
We may disclose your information to third parties if required by law, in response to valid legal processes (e.g. subpoena, court order), or to protect our rights, property, or safety or that of others.
4.4 With Affiliates, Partners & Business Transfers
- We may share information with our affiliates or business partners (for joint service offerings)
- In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred (with notice)
4.5 Aggregated or De-Identified Data
We may share or publish aggregated or anonymized data that cannot reasonably identify a particular user.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality
- Remember your preferences
- Analyze site usage and performance
- Deliver relevant marketing or advertising
- Enhance security measures
You may manage or disable cookies via your browser settings. However, disabling some cookies may affect the functionality of the Service.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal, tax, accounting, or reporting requirements
- Maintain service records, resolve disputes, enforce agreements
After retention periods expire, we securely delete or anonymize your personal data.
Security of Data
We take reasonable technical, administrative, and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Measures may include encryption, secure servers, access controls, audits, and staff training.
However, no method of transmission over the Internet or digital storage is completely secure. We cannot guarantee absolute security, but we strive to protect your data to the highest standard.
Cross-Border Transfers
Because we operate globally, your personal data may be transferred to, stored in, or processed in countries other than your own (e.g. US, UK, Europe, Australia). We will ensure appropriate safeguards are in place (e.g. contract clauses, standard data protection clauses, privacy shields, or equivalent protections) in compliance with applicable laws.
Your Rights (Where Applicable)
Depending on your jurisdiction, you may have:
- The right to access, correct, update, or delete your personal data
- The right to restrict or object to certain processing
- The right to data portability (obtain your data in a structured, machine-readable format)
- The right to withdraw consent (when processing is based on consent)
- The right to lodge a complaint with a supervisory authority
To exercise your rights, please contact us using the “Contact Us” section below. We may ask for verification to ensure your identity.
Children’s Privacy
Our Service is not intended for children under the age of 13 (or higher age depending on jurisdiction). We do not knowingly collect or solicit personal data from minors. If you believe we have collected data from a child, please contact us, and we will take steps to delete that information.
Third-Party Links & External Services
Our site may contain links or integrations to third-party websites, tools, or services (e.g. social media, payment gateways, analytics). We are not responsible for their privacy practices. We encourage you to review their privacy policies before using those services.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time (for legal, business, or regulatory reasons). We will post the updated version on the website with a new “Last Updated” date. We may also notify you by email or via notices on the website. Your continued use of the Service following changes constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: [email protected]